Hand-over and Hand-back

A formal hand-over/hand-back will take place at the beginning and end of each tenancy. Any dilapidations identified will be charged, against the outgoing tenants' deposit.

Inventory and Condition Schedule

A detailed schedule of condition and full inventory of your property will be prepared prior to the letting and a copy will be forwarded to you if required for your records.

Collection of rent

From receipt of rent on the rent due date we transmit rental income using the Bankers Automated Clearing System (BACS) direct to your account, credited as cleared funds within 10 working days of the rent day. We will provide you with regular statements showing details of the rent collected and transferred and of any charges made by us.

Regular Inspections

Your property will be inspected on a regular basis to ensure that it is being properly looked after by your tenants. A report will be prepared and forwarded to you together with comments and recommendations concerning any remedial action that may be required for us or you to organise.

Maintenance

We will arrange for all minor and essential repairs to be carried out, in addition we will forward to you estimates for major works, process insurance claims, and liaise with Insurance Companies and Loss Adjusters as required. We will supervise all completed works before authorising payment on your behalf.

At the end of the Tenancy

We will issue, on your instructions, the appropriate "Notice of Possession" in order to protect your legal rights at the end of the tenancy. On your return to the property, we will ensure that the utilities are connected and that the property is prepared for your occupation. If necessary, we can also care-take your property during your absence for which a small additional charge will be made.

Customer Service

Warren Hamilton (Ombudsmand for Estate Agents OEA) aims to provide all of its landlords and tenants with the highest levels of customer service. However, should a customer feel dissatisfied or unhappy with the service received, we have a comprehensive policy for managing complaints and putting things right.

Tenancy Deposits

In April 2007 new legislation came into force requiring Landlords or Agents to safeguard Tenancy Deposits in a Government approved scheme. Warren Hamilton is a member of the Tenancy Deposit Scheme and is authorised to hold deposits as Stakeholder within the conditions of the scheme.

Landlords Protection

Warren Hamilton does hold an unparalleled rent collection record with no serious property damage occurring in any of its managed properties. A balanced approach nevertheless is still recommended towards Landlords risk insurance. Therefore rent guarantee and legal expense insurance is available and something to be considered, full details are available on the following products:
Building Insurance
Contents Insurance
Emergency Assistance
Rent guarantee
Legal expense cover

In summary our Full Property Management Service provides you with peace of mind through:

- Expert Property Evaluation
- Marketing your rental property
- Obtaining Suitable Tenants
- Screening and Property Viewing
- Professional Tenants Referencing
- Provision of a suitable tenancy agreement and inventory
- Moving in / out of tenants with utility transfer
- Collection of property security deposit and rent
- Standing order arrangement and on going rent collection
- Quarterly property inspections
- Maintenance with builders or through our contractor
- Emergency contact and tenant assistance
- Upward only annual rent reviews
- Automatic prompt re-advertising